Incompetent trollop in carrier's local shop can't understand my concerns. I had a bundled internet connection consisting of FTTN @ 400 GB per month & a home phone connection for $89. Some idiot has disconnected the home phone component & issued my old home phone number (which had been changed for another when the FTTN replaced the ADSL) as a separate $39 per month component.
They were supposed to disconnect the ADSL & associated phone number when the FTTN came along. Instead the sods renewed the ADSL for an extra 2 years.
I contacted some helpful person who, as far as I was concerned, fixed everything to my satisfaction by disassociating the ADSL & phone number from my address. I'm waiting on her to contact me again.
Hateful bunch of morons.